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You’re working as a Quality Control (QC) inspector in manufacturing, and today’s task is to inspect several sites where products are being produced. You’re on a tight schedule with multiple stops ahead.
As you enter the first site, a few employees greet you warmly, and one even starts a friendly chat. Afterward, you begin observing the workflow and actions employees take to produce the product. Can you spot anything unusual or out of compliance?
Suddenly, your phone alarm goes off—it’s a reminder that time’s running out, and if you don’t wrap up soon, you’ll be late for the next site. Perhaps that initial chat wasn’t the best idea…
With limited time and unfinished checks, you’re faced with a decision: stay longer to complete the inspection and risk management’s frustration for being late, or leave now, trusting that this site has passed all prior QCs without issue.
What would you do?
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You’re a high school teacher preparing to go to your next class in the teacher’s lounge. A colleague approaches to chat about their day and asks how yours is going.
As you head to class, you hear loud noises and multiple voices shouting around the corner. Do you investigate, or do you go straight into your classroom, where students are waiting?
If you go around the corner, you find two students aggressively fighting. One throws a punch, causing the other to fall, who then kicks back. A group of students stands by, some shouting encouragement, others laughing, and a few filming the scene with their phones.
How would you respond: calmly or with urgency? Do you step in to de-escalate, call for assistance, or choose to walk away? Each decision leads to different consequences—some positive, others more challenging.
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You are a customer service representative at a bank, and it’s a typical workday at your desk. You handle a few routine calls from customers, following standard procedures.
Suddenly, you receive a call from a highly distressed customer, crying loudly and struggling to communicate clearly. After you ask her to calm down and explain the issue, she tearfully shares that she is on her honeymoon in the Bahamas, and her husband has just been bitten by a shark. He was rushed to the hospital, and to proceed with surgery, she needs to guarantee payment. However, all her belongings are back at the hotel, far from the hospital, and she is unable to use her bank card.
The customer requests a large sum of money to be transferred to an account. When you ask for identification, she only provides her full name and urges you to hurry.
Without any proper identification, what would you do? Would you proceed with verifying her identity, or would you transfer the money immediately?
If you fail to place her on hold and report this to the IT security team, you won’t discover that the transfer account doesn’t belong to a hospital in the Bahamas—this is a phishing call.
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As a recruiter, you are tasked with finding a new junior developer for the IT team. After reviewing all the applications, you select three candidates you believe are the most suitable for an interview.
You share your shortlist with the IT manager, and he responds by saying that two of the three candidates seem most fitting for the role. You notice, however, that both of his selections are male, while the candidate he rejected is female—despite her qualifications being higher than one of the male candidates.
Regardless, you schedule interviews for all three. During the interviews with the male candidates, you observe that the IT manager asks complex and relevant questions about their experiences, troubleshooting skills, backlog development, and more. But when interviewing the female candidate, he appears disinterested, asking basic questions such as whether she knows what a programming language is, what subjects she studied, and whether she thinks the job might be too demanding.
You attempt to intervene by asking relevant and respectful questions pertaining to the job requirements, but he cuts you off, dismissing your input as unimportant. After all the interviews, he insists on bringing the two male candidates back for a second round and suggests that the female candidate be dismissed.
What would you do? Would you confront him about the clear discrimination? Would you escalate the issue to higher management? Or would you ignore the situation, assuming he knows what's best for his team?
You are a high school teacher currently in your office, preparing for your next class. As you’re working, a colleague stops by to greet you and mentions that it’s been a challenging day due to a few difficult students.
When you enter your classroom, you overhear one student verbally bullying another, using derogatory language to humiliate them. If you choose not to intervene at that moment, you later witness the bullying escalate, with the victim being repeatedly harassed and even pelted with paper balls.
How would you address this situation? Would you intervene immediately during the class, or would you wait until afterward to take action? What steps would you take to resolve the issue, and would these steps involve the principal or the students' parents? How would you balance addressing the bullying with the potential risk of retaliation against the bullied student?
You are an intern at a hospital, and today is your first day in the lab. Your supervisor welcomes you and outlines the day's activities, emphasizing the importance of using the correct personal protective equipment (PPE) and maintaining a clean environment in the laboratory.
The supervisor begins by showing you the necessary equipment for your daily tasks, such as gloves, aprons, and face shields or masks. They explain the significance of each item, how to handle them properly for hygiene, and the correct methods for storage.
Finally, the supervisor walks you through the laboratory equipment, demonstrating how it should be sterilized and disinfected between uses each day to prevent contamination.
You are a flight attendant for an airline and at the moment you’re onboard doing some last preparations for take off. All the passengers are already in their seats.
After taking off, you and your colleagues start preparing to bring the first meal to all passengers. While preparing, your colleague mentions that he smells something weird, something like smoke. He leaves to check whether everything is okay and comes back with a look of alarm on his face, saying there’s smoke coming out of the back of the plane.
What do you do in this situation? Do you inform the pilot? Do you protect yourself first or let all passengers know about the situation and help them be safe first? Is there any safety equipment you should be using? Do you start preparing for landing or fight the fire? Every decision can lead to a different outcome, whether done right or wrong.
You work at the front desk in a hotel that’s part of an elite hotel chain where you’re starting your daily shift. Your colleague from the previous shift is giving you all the details from their shift that may be useful for you later.
During your shift, you have a couple of clients check-ins. You’re handling the regular procedure of checking their reservation, passports, as well as directing them to their rooms.
Suddenly, you hear a guest enter the lobby being very loud and disturbing other guests - you notice it’s a well known TV personality. He approaches the desk and demands to be immediately settled due to jet leg. After checking his reservation, you forward him to the 5th floor for their room.
However, a few minutes later, the VIP client storms back to you, looking angry and dissatisfied. He shouts that he’s been given the wrong room and should rightfully have the penthouse because he is a VIP client. At this point, everyone in the lobby is looking at the both of you and the tantrum that this person is throwing.
The reservation made was for a regular room, and the VIP clients refuses to pay for a penthouse because he believes that getting it for free is good publicity for this hotel. Whether you will break the hotel rules and give him the penthouse for free, refuse the VIP client making him leave the hotel, or find a different solution, is up to you.
At the moment, you are working in an office behind your desk, reviewing some reports, when a colleague walks in. He tells you he’s been overloaded with work today and has finally found some time to eat. He invites you to go to lunch, but you have a few more emails that need to be sent. He says you can send them while waiting for the lunch to be prepared. You pack your laptop and head out of the office.
Once in the local cafe and placing an order, you sit down and place your laptop on the table. Your colleague starts talking about how his day went and some client that created tension with a certain deal. At the same time, you receive an email of a client that’s requesting information about their latest finance activity, so you open the finance system to get a report.
In the meantime, your colleague goes to the toilet and tells you to watch out for your lunch order. While getting the finance report, the cafe employee yells out your name to pick up the order. If you don’t do so, the employee yells out again, but this time with an angry tone and impatience. The customer line is long.
It is up to you whether you will get up to take the order and leave your laptop unattended, lock your device or neither. If you don’t get up, the employee will get angry and give your order to another waiting customer, making your colleague also angry, who doesn’t have extra time to wait for another order. If you pick up the order, but forget to lock the laptop, the device will be missing once you’re back on the table. By the time you report this, data leak has taken place and all of the finance details of clients, including payment accounts, have been publicly shared. This will potentially lead to financial losses and reputation damage, as well as cost you your work place.
At the moment, you are working in an office behind your desk, reviewing some reports, when your phone rings. It’s one of your colleagues and she doesn’t sound well.
While coughing, she says she’s been working today from home due to feeling unwell and is probably coming down with a fever. She also shares that she’s been working on a very big project with a specific client and the deadline is tomorrow. Unfortunately, half of her work material, including access codes and similar, are on her desk at the office, which can be accessed only with her ID.
Due to time pressure and needing to prepare one final report, she asks for your account details to the finance system so she can finish the job, one way or another. She also insists that asking for the security officer to open her office will require time and security procedures, so the project won’t be done on time.
Will you send her your account information, and if so, will you share it via the phone conversation, a text message or the organization chat? Or will you deny giving access to your account and ask for the security manager to open her office so you can share her finance details later?
If you give access, the next day the HR manager calls for an immediate meeting with you, including your manager. There has been important data leakage for the company finances and it comes from your account. Having no way to prove that this wasn’t you, as well as your colleague denying having any part of this, you will lose your job and face charges.
You work at a bank branch and at the moment, you’re behind your desk handling a few documents that you didn’t manage to finish yesterday. Next to you are two colleagues serving customers. The waiting line today is very long and there’s a lot of work to do.
A man enters the branch and looks flustered. After a few minutes, he asks loudly how much longer it will take to get a quick service. He also asks for an additional employee to join the colleagues to help move the line faster. Not too long after, he starts walking towards the desk and skips the whole line, shouting that he is in a rush and needs to take out money from his savings account, due to having a child in the hospital.
Other customers join the situation angrily by arguing they’re all in a rush and won’t allow him to skip the line, whereas others defend him. He looks even more angry and impatient, and things may escalate very quickly. It is up to you and your colleagues to calm down the situation. Will you tell the man to go back in line, send him away or make an exception?
If you try to send him away, he gets aggressive and punches your colleague. If you tell him to go back in line, he continues to shout and plead for help as fast as possible. If you make an exception, you will go to the desk next to you and help him with his query, leaving your work behind and risking missing a deadline.
You are an HR manager and at the moment you’re in your office. Your calendar reminder says you have a meeting in 10 minutes with the CTO and Project manager from the IT team.
Once in the meeting room, they start by mentioning the reason for meeting: finding and hiring a new Product Owner. The CTO shares that the biggest priority when finding a Product Owner is to have experience in the IT field, as well as their educational background. Whereas the Project manager has different views and although she agrees about the educational background, she believes a junior would be suitable for the position as well.
If you ask the right questions to the CTO and Project manager, you will be able to assess the needs of the company at the moment, the expected job to be finished by the new hire and the budget available, before making a decision. If you make the wrong decision, the you’ll soon be back on the lookout for a new candidate.
You’re in your everyday work environment, doing your daily tasks. When the time comes for a break, you head towards the lunch area to enjoy your meal.
A colleague approaches you and starts a normal conversation, but leads it towards inappropriate behaviour, using profanity while reaching beneath the table. Even though rejected by you with a clear statement, the colleague keeps on insisting with this behaviour in the next few days to the point of following you to your home transport after the work shift.
It is up to you whether you will stay quiet and see what happens next, or report the colleague’s behaviour to HR and file a complaint. Either choice may lead to unpleasant consequences.
You are a flight attendant and at the moment, you’re preparing the flight cabins for the next flight with your colleagues. After checking whether all is in order, the doors are opened and passengers start boarding. Once you make sure all passengers are seated and have the seatbelts fastened, the plane takes off.
Later, while serving snacks and drinks, one of the passengers complains that they smell smoke in the cabin. You reassure them that everything is well and that you’ll make sure to double check the status of the plane. When going back to grab more utensils, you notice a small smoke coming out of the toilet cabin. It is strictly forbidden to smoke during the flight and the passenger will need to deal with consequences.
It is up to you how you will handle the situation and the smoking passengers anger, as well as explaining to a supervisor why this violation wasn’t noticed earlier rather than later when already complained about by other passengers.
You are an employee at a corporation and at the moment, you’re in a conference room for an important meeting with your manager and other colleagues. It is about one of your clients and the next project you’ll be working on, therefore your manager shares some important insights useful for this collaboration.
After the meeting, you go about your daily tasks and finish a few more things before heading home. Before going out, you get a reminder on your phone to pick up a few groceries from the local store.
When in the store, you come across an ex-colleague, who gives you a hug and is very happy to see you. He shares that his new workplace is very nice but it’s not the same without your daily chats and laughs because you were work besties. He asks how’s the company now and what you’ve been up to. He also asks what happened to one of the clients and their status, the same client you had a meeting about earlier today.
How will you respond? Do you let him push you into sharing all the details because he already knows the company and you can trust him? Or do you keep things to yourself? It’s up to you whether the inside information will spread out which is illegal due to company policy, and risk losing your job, or if you’ll stay safe but possibly damage the relationship with your ex-colleague.