You are a nurse in a hospital and this is your first week of training. Today, you’re working a night shift and you’re under the supervision of the head nurse. At the moment, you’re doing the regular routine by checking all patients and their medical status, as well as the daily dose of medications and any assigned changes by their doctors.
When arriving to the bed of patient #62, you see the head nurse providing the prescribed medication. She joyfully greets you and asks how your night has been so far. While having a short chat, you notice on the patient’s board that the prescribed dose of the medication is higher than what the head nurse just inserted. You try to point it out, but she cuts you off by saying that she knows what she’s doing.
Being new at your job, it’s up to you what decision you’ll make next. Do you wait for the head nurse to leave the room and give the patient the rest of the dose, although you’re not authorized to give medications yet. Do you share this information with higher management or a doctor, risking to lose your job? Or do you do nothing and risk the patient’s health?
You are a teacher at a high school. At the moment, you’re in a meeting with the rest of the teachers and the school principal, discussing changes that should be made within curriculums. The principal shares that a new program has been developed which promotes inclusivity and diversity. She claims it is engaging and educational for students from all backgrounds, promoting a culture of respect and understanding. It is required that every teacher inserts parts of this program into their curriculum as they see fit. You are also warned that it may trigger certain negative behavior among some students.
You’ve decided to make use of the program by asking your students to write an essay about the beauty of a culture different from their own. At the moment, you’re in class and you’re sharing this information with your students, when one of them makes a racist joke that is offensive to individuals in the room and in general.
You try to point out to the student that this kind of behavior is not accepted in your class or in society, but the student gets angry and starts shouting and points out that certain cultures are not worthy to learn and waste their time on.
It is up to you whether and how you will calm down the situation, without being offensive to the angry student or anyone else. It is up to you whether you will change the situation by replying to hatred with anger, or with education and proper measurements.
You are a PR officer for a clothing brand in the retail industry. It is a normal working day and you’re behind your desk, doing your daily obligations. Suddenly, your phone shows multiple notifications, one after the other.
You unlock the phone and notice that all notifications come from the company’s Instagram profile. More than 50 clients have written public complaints about receiving different items than what they ordered. New comments keep coming in and if you don’t act fast, the reputation of the brand may be in jeopardy.
If you don’t figure out the core of the problem and start replying to each comment separately that the issue will be fixed, you may lose a lot of time and not resolve anything. If you take some time to find out what went wrong with the deliveries, and create publicly available content where the CEO of the brand apologizes to clients with compensation, the brand may be saved.
You’ve been hired as an architect in a construction company and have already been working together with one of the senior architects on a few projects. At the moment, you’re behind your desk finishing some administrative work, when your manager walks in.
She shares a new project request from investors that plan to build an environment-friendly building in a prestigious, eco-oriented neighborhood. Only the budget may not be enough to pull this off. Your manager stresses the fact that the company hasn’t been doing well on the financial side lately, so any new project is more than welcome. Therefore, she accepted the request of the investors and assigns you as the project architect for this challenge.
If you are faithful to the environment and ensure that the building is energy-efficient, with solar panels, plenty of natural light, and ventilation to reduce the need for air conditioning and heating, you will make it easy for the neighborhood to accept the project and possibly attract plenty of new residents. On the other hand, this would almost double the required investment and possibly anger the investors.
If you pay more attention to the available budget, the project may be completely rejected by the neighborhood and the investors may do more damage than just withdrawing their investment.
After this training, you should be prepared to make the right construction decisions and compromise when put in a difficult situation between two important options.
You are a procurement officer at a bank. At the moment, you’re in your office and receive a ticket in the procurement system that the printer is broken and needs to be replaced.
In the years you’ve been working in this bank, you’ve already used a few different services from the same company where printer need to be exchanged. Your experiences with these have been good so far.
You get on a call with them and ask for a new printer to be delivered, but they let you know this time, both the printer and the delivery will cost double than before due to inflation. Knowing this is much higher than the budget planned for goods and services, you will need to use your soft skills and manage to get a better deal, without insulting the supplier on the phone or negatively affecting the bank’s budget.
After this training, you should be able to negotiate with suppliers and keeping a good relationship with them, while not damaging the bank’s budget.
You work as a cashier in a retail store and at the moment, you’re charging a customer for their purchased products.
After assisting a few customers, the store phone rings and you pick up. A very angry woman shouts from the other side of the phone, claiming she’s been overcharged while shopping online. There are already a few customers waiting in line and some of them comment about having to wait while you speak on the phone. You have to deal with the situation fast.
If you only ask for the phone customer’s purchase ID and directly refund the amount they claim was overcharged, you may be dealing with a fraud which costs the store money and you may lose your job.
If you check their purchase history, including the item bought, their shipping address and the amount paid, you will properly assist the phone customer, but a few customers from the line in front of you will walk away, without any items purchased.
At the end of this training, you should be able to evaluate in which moments you can help customers and how, and in which moments assistance is needed from the store manager.
You are a receptionist working at a hotel desk. You just started your usual night shift while colleagues from the previous shift say goodbye on their way out.
A couple of guests check in for the evening. You confirm their reservations, ask for their IDs, and help them find their room.
Later in the evening, the reception phone rings and it’s one of the guests that checked in a few hours earlier. She wants to order some food.
You look at the clock and it shows 10:30 PM. The kitchen is already closed since 8 PM and is not available anymore for orders. You inform the guest, but she keeps pushing that she’s very hungry from the trip and that you should make an exception. If you don’t find a solution and keep refusing her request for a meal, you may have to deal with a very angry guest that may also leave the hotel.
At the end of this training, you should be able to assist guests and their cravings after the kitchen is closed, by offering them food from your 24/7 snackbar or ordering a meal from one of your partner restaurants in the area.
You are a flight attendant for an airline preparing for your first long-distance flight. At the moment, you are in the plane with your new colleagues, who will help you with this.
You start by going through a preflight safety briefing, which is specific to the flight course and mostly depends on whether you’ll fly over water. During the briefing, your colleagues check how well you’re prepared by asking some questions connected to possible emergency situations that may happen and how you’d handle them.
Afterwards, you help in cleaning and organizing any equipment located in the cabin, as well as making sure that all necessary items, such as food and beverages for passengers, are stocked.
Finally, once passengers board the plane, you make sure to assist them in finding their seats, as well as help disabled passengers and unaccompanied minors. At the same time, your colleagues help you pay attention to passengers’ behavior and make sure none of them is a threat to safety.
At the end of this training, you should feel prepared to board passengers on any flights.
You’ve been hired as a packaging operator in a company that produces and packages their own product. At the moment, you’re in the product packaging hall together with the warehouse manager.
Since this is your first day on the job, the manager makes sure to walk you through all the details of your daily responsibilities. He starts by explaining that being one of the final checkpoints between the manufacturer and the buyer, you have to perform some very important tasks.
Aside from loading the products into containers after being packaged, and weighing and labeling them, your main focus should be to inspect and maintain the machinery and systems used for processing products. These include barcode scanners, conveyor belts, forklifts, etc. After checking the machinery and labeling the products, you should make sure that packages make it to their designated locations, such as loading zones or into inventory.
At the end of the onboarding, the warehouse manager gives you a challenge to find a flaw in one of the systems, as well as to pack, weigh and label some of the products. Make sure to do these activities in the right order and don’t forget to assign their location.
After this training, you should be ready to handle common challenges that come with the role of packaging operator.
You are a security officer at a university campus. At the moment, you’re standing at the entrance of the campus where your main responsibility is to check student IDs.
A group of students approaches the entrance while holding up their ID for you while passing by. After noticing that one of the students doesn’t have an ID, you stop that person to ask for an ID but you get an answer that it was forgotten at home in a rush to catch the bus. The person also has an exam today, and really needs to enter to not fail the class.
If you let the student pass, you risk that you let in a trespasser who may cause trouble with other students or do damages on the campus.
If you don’t let the person in, then you’re risking not letting in a student of the campus who may fail exams.
You may need to find a third option as a solution and think about the possible consequences.
At the end of this training, you should be prepared to be a security officer at any school.
You work as a clerk in a bank branch and you’re sitting behind your desk.
You have a couple of unfinished tasks with a deadline today including checking records of latest withdrawals, as well as entering and checking recent loans and mortgage payments. While working on your tasks, an elderly woman approaches and asks whether you can assist her with withdrawing money from the ATM.
If you agree to help, the woman asks for a couple of more services, such as helping her check her financial status, as well as explaining the pros of having pension savings.
It is up to you whether you will help and how, keeping in mind that you have a deadline to meet but also that the request comes from an elderly woman who is a customer of the bank.
At the end of this training, you should be able to patiently assist elderly people when they need assistance with basic banking activities.
You work as a waiter or waitress in a restaurant. At the moment, you welcome two guests and guide them to their table.
When you ask what they’d like to order, one of them orders a caesar salad with no dressing and a well-done steak with rice. The other guest orders a caesar salad as well, but asks what’s in the white sauce of the ‘chicken and mushrooms in white sauce’ option.
If you fail to mention important allergens, the guest will order this course and have an allergic reaction to the nuts mixed within the sauce. This will damage the restaurant’s reputation.
If you outline all the ingredients, the guest will share that he’s allergic to nuts and will order another course.
After this training, you should be more prepared for challenges associated with working in a restaurant.
You are a sales assistant in a retail store and your shift for the day just started. You go about your daily routine which includes greeting customers when they enter the store, answering product questions, assisting customers in selecting the right product and stacking shelves whenever needed.
Later during the day, a customer approaches you and asks for a refund for a purchased product. They look agitated and in a rush. It is up to you to decide whether you’ll take the situation into your own hands and handle the refund, or redirect the customer to the store manager.
If you handle it yourself, you may refund the money without asking whether they still have the receipt or you may do it properly, but the store manager gets angry because this is not your job responsibility. If you redirect them to the store manager, they’ll handle the situation accordingly.
At the end of this training, you should be prepared to work as a sales assistant in retail stores and be familiar with your daily responsibilities.
You are a highschool teacher and it’s the end of the school day. You’re about to leave when two parents enter your classroom. They ask if they can have a word with you about their son, who is one your students and currently failing his class.
They explain that they’ve been very busy lately with their family business and trips around the country so they failed to pay attention to their son and his performance at school. They understand that failing this class means that the son loses his college scholarship, and want to fix this issue. One of the parents takes out their wallet and asks how much it would cost for you to let their son pass. Both start suggesting numbers that are higher than your monthly salary, which sounds very appealing.
If you accept their bribe, the parents will be very grateful to you for allowing their son to have a scholarship option (which seems like a good reason for accepting a bribe).
If you don’t accept the bribe or let the student pass the class, you may destroy a possible good future for a child that may be neglected by their parents and by failing classes is trying to draw their attention.
However, their son bragged about this bribery to some of his fellow students. One of them told his parents, who is friends with the school principal. If they inform the principal, you will probably get fired.
You need to make a decision whether the bribe is worth the risk of losing your job, and if not, whether you still should let the student pass the class. Or is there another option?
You are a marine mechanic working in the engineering department of a ship. Your main responsibility is maintaining the engine so it keeps generating electricity and propelling the ship.
At the moment, you are in your cabin getting ready for an important meeting with the department lead in 10 minutes about a new project he plans to appoint fully to you.
However, there is a knock on the door and one of your colleagues passes by to let you know that he’s been hearing some unusual noises coming from the main engine in the last two days.
The latest reports from a few days ago seemed to show that everything is in order. You should make a decision whether to trust the ears of a colleague that is not an expert in this field or to check things for yourself.
If you’d like to make sure everything is ok, you need to decide what’s most important to be checked first in order to avoid any ship damage and being late to the meeting, which may cause losing the right to the project you worked hard for. Do you check the ICM records and engine parameters, or the main valve, or maybe the fuel system and oil supply?
If you decide to ignore your colleague’s warning, you will be on time for the meeting with the risk of causing higher operating costs for the ship or more pollution if the engine is really broken.