You work in a healthcare organization as an elderly caregiver. Today one of the senior caregivers will show you what a regular work day looks like by taking you with them to a client.
While driving to the destination, your colleague gives you information about the client: an elderly woman named Elise, 87 years old, living alone, had a heart attack two years ago and uses prescribed heart medicine daily. She needs help with occasional physical exercises and assistance with personal care and hygiene, as well as grocery shopping.
Once there, Elise greets you sweetly and your colleague starts their daily routine. You follow as he gets her up, helps her brush her teeth, prepares her breakfast and after the meal hands her a glass of water with her heart medicine. She refuses to drink the medicine unless it’s with cold milk. After he finds no milk in the fridge, your colleague informs you that he’ll go out to do some grocery shopping, while you should stay and be of help if needed.
By the time you close the door behind him, there is a choking sound coming from the other room. You find Elise fighting for her breath and waving frantically with her hands from the chair. You glance at the coffee table next to her and notice the medicine is gone, but the water remains untacked.
If you act fast and know what to do, Elise will be ok (and forever grateful to you). Otherwise, your colleague comes back saying he forgot the car keys, sees Elise choking and helps her, while yelling at you for standing still. This may cost you your new job.
At the end of this training, you should feel prepared for the daily responsibilities of being an elderly caregiver.
You work as a customer service assistant at the information desk of a train station, and you just arrived for your shift. The day goes by as many passengers stop to ask different questions, such as: When does this train leave? Which platform is my train on? How can I get from point A to point B? Are there discounts for students? Is there a toilet on this station? And so on..
Mid day, two people stop by saying they’re not from this country so it’s not clear whether they should use a tourist or regular pass. You explain to them that there is no tourist pass but a daily one which may be a cheaper option if they want to travel around the city. You continue by pointing towards the machines in the back where they can get the daily pass.
The passenger thanks you for your help and leaves towards the machines. There is a notification popping up on your monitor but at the same time the same passenger comes back. They ask for your help with getting the daily pass from the machine because it’s in a language they don’t understand and the English option does not function for some reason.
If you leave your desk without checking the notification that just arrived, you will miss announcing on the public address system that a train has changed the platform and leaves in 2 minutes, thus making hundreds of passengers miss their train.
At the end of this training, you should be ready for any inquiry from passengers.
You are a new employee at an airport in the role of a baggage handler. At the moment, you’re in your manager’s office where he introduces a coworker who will give you a tour and explain your responsibilities.
You start inside the airport building at the check-in area, where he walks you through the process of check-in counter staff loading the baggage onto check-in belts that transfer the baggage to a carousel where your activities begin.
He explains that from here, baggage should manually be loaded onto carts. Afterwards, he shows how to connect the carts to each other, in order to tow them with a truck to the departure area outside of the building.
Next, you ride in a towing truck and locate the proper aircraft. Once there, he explains and shows how to load the baggage to the aircraft cargo compartment using a ground support tool called a belt loader. At this stage, two more colleagues help with loading the baggage. Your coworker also explains each button that allows rotation of the belt, as well as loading and unloading.
After this training, you should feel prepared to do proper baggage handling at airports.
This is your first day at work on an oil rig and the crew chief welcomes you. Being responsible for supervising the team and their work, he walks you through the rig and introduces you to all your colleagues, explaining their daily tasks as well as yours.
While having this tour, you get familiarized with the location and purpose of drilling materials, heavy hauling equipment, oil barrels, and other machinery. At the same time, you learn about the different positions and their responsibilities, such as pumpers who make sure the oil pumps function properly and there isn’t any leakage, rig mechanics who repair machines and vehicles, drill operators who manages the drilling equipment, a safety engineer who inspects and analyzes the safety systems, and many more.
At the end of this training, you should feel confident to work on an oil rig.
You work as a site agent for a construction company. You are at the location where a new construction should take place.
Being responsible for coordinating and supervising this project, you need to make sure to create and provide reports and drawings, do inspections, and ensure that the workers have the proper tools and materials, and work safely.
If you fail to follow any of the safety measures, a worker may get seriously injured by tripping over non-secured equipment, or a passing car may get smashed by a dropped object due to streets not being closed in the construction area, or the main pillar may be built on the wrong side of the building which may cause a collapse later.
After this training, you should be ready to take care of all necessities when preparing a new location for construction.
You are a nurse at the front desk of a hospital and your night shift just started. Before leaving, the nurse from the previous shift updates you about daily events, patients that were checked in or out and remaining visitors (as the visitor opening hours just ended).
Thirty minutes into your shift, a man walks up to the desk, all flustered and in a rush. He tells you he’s come to visit his father but was stuck in a work meeting. You kindly let him know that visiting hours have ended and you can not let him pass.
He gets upset and continues to explain that tomorrow morning he leaves on a business trip so he won’t be able to see his father (who is in a difficult health state) for a while.
Knowing the rules of the hospital, you may lose your job for not respecting the visiting hours, but on the other hand you may prevent a son seeing his father, maybe for the last time.
The main challenge is to handle this emotional situation properly without disrespecting hospital regulations or the visitor.
You are a student in your last year of high school. Today you’re at the open day of one of the colleges you’re considering signing up for.
When you look around, you’re given the option to take a virtual tour of the college campus, the dormitory and lecture halls. If you check the campus, you can see students playing different types of sports for the college teams, the student library, the dining hall and the campus park for relaxed walks and other student hobbies.
In the dormitory tour, you can see student dorm rooms and you can have a conversation with some of the students from higher years to ask about their experiences with the college so far.
Lastly, you can choose which lecture halls you’d like to visit, meet curriculum professors and ask them questions about the lessons you’re interested in.
At the end of this training, you should have a clear understanding of what this college can offer and whether it’s the right choice for you.
You started as a new employee in a hotel in the role of a housekeeper. When you look around, you’re in the hotel lobby and it’s very much alive. Guests are checking in and out, hosts greeting them and hotel staff doing their everyday tasks.
A person greets you and introduces herself as the head of housekeeping, and asks you to follow her in her office where she explains your daily responsibilities, working hours and shifts, as well as the type of guests that usually stay in the hotel.
Afterwards, she shows you the locker room where you can change into your work uniform, and later leads you to an empty guest room.
Together, you will go over the 10 principles of housekeeping and how to do them, including room ventilation, changing bed linen and towels, removing garbage, dusting, wiping surfaces, bathroom, mirrors and windows, vacuuming, and restocking amenities and consumables. At the end, you’re asked for the 10th principle - do a final check and confirm whether all is in order.
After this training, you should feel prepared to do proper housekeeping for any hotel.
You work as a host for a 5 star restaurant. A woman approaches, carrying a dog and she wants to enter the restaurant.
You let her know that the restaurant has a “no pets” policy. The woman is shocked but also notices that one guest has a dog sitting next to them, which makes her even angrier. After letting her know that only service dogs are allowed, she goes on to make a bigger drama.
The challenge is to handle the woman properly while staying polite, as well as prevent disturbing the rest of the guests. Otherwise if you let the woman in, a guest sitting in the restaurant who happens to be someone rejected before due to carrying a pet, makes a problem about non-equal treatment.
At the end of this training, you should be better prepared to handle incoming guests that carry their pets.
You are a stewardess for an airline company. At the moment, you are in a plane getting ready to take off. You assist passengers to settle their bags and find their seats. Some of them request different seats, but you kindly let them know that each passenger has to be seated on their booked spot.
The plane takes off. You and your colleagues start serving the passengers with some food and drinks.
Later, a woman calls from her seat for one of the staff to help her out. When you get to her seat, she politely asks if she could switch seats. Before you manage to answer, the man next to her raises his voice saying she’s probably running away from him and starts pulling her hand to stay. You notice a few empty mini alcohol bottles in front of him and conclude that the passenger may be drunk. The challenge is to prevent chaos happening while in air and finding a solution for the situation. If you confront him alone, he may get more physically violent. If you switch the woman’s seat, the rest of the passengers may get involved and request the same.
At the end of this training, you should be able to handle a drunk passenger onboard.
You are a mechanical engineer on an energy plant and your manager has requested a pump to be fixed as soon as possible. Otherwise the company loses an important client. Your coworker comes to assist you.
You rush to the pump and if you don’t take the time to look around, you won’t notice a large security camera hanging loose above the broken pump.
Your coworker insists the camera has been in that condition for a while now and won’t do any harm.
Your main challenge is to fix the pump on time but also make sure you work in a safe environment. If not taken care of, the camera falls and hurts your coworker while trying to fix the pump.
At the end of this training, you should have more awareness about the risk of dropped objects.
You are a new employee in a manufacturing company. It is your first day at work and your manager greets you at the entrance. He gives you a tour of the grounds, both inside and outside.
While inside, you go through corridors that lead to rooms containing different types of machines and engines. He explains the purpose of each machine, as well as the whole process of manufacturing. You also meet some of your colleagues and they let you know their roles, as well as everyday tasks.
Your manager also shows you the cafeteria and relax room, as well as the control room where production is followed in detail.
Lastly, he gives you a tour of the outside grounds, the company vehicles and explains the culture of the company.
At the end of this training, you should be familiar with your working environment.
You work at the reception of a hotel lobby. Your shift has just started and the phone goes crazy already. Your colleague Maria, who’s standing next to you, says she will take care of all the online bookings while you are doing the calls. You take a few phone call reservations. It’s the busiest time of the year for the hotel.
In the afternoon, a couple arrives for their honeymoon in the hotel’s penthouse. While you are checking their payment, a VIP guest arrives and asks for a reservation of the penthouse as well. Turns out there has been double booking in all the haze.
The VIP guest gets angry saying he’s been our client and has booked the penthouse for more than 10 years. At the same time, the couple points out they’ve already paid for the penthouse and the woman starts crying.
The challenge is to keep your VIP client while making the honeymoon couple happy. If you don’t give the penthouse to the VIP client, he may never come back. On the other hand, if you don’t give the penthouse to the couple, their honeymoon may be ruined.
At the end of this training, you should be able to handle double booking properly.
You are an employee in a factory. It’s a regular working day and you enter the building. One of your colleagues lets you know that the factory cafeteria has been closed since this morning due to upgrades to be done in the kitchen, so you won’t have lunch there. Another colleague joins by saying it would’ve been better if that money was invested in fixing the second elevator, which may be useful if you need to leave the building faster. You laugh it off and get to work.
While doing your daily work tasks, the fire alarm sounds off. A worker running from the kitchen area shouts there’s been an explosion while removing the old cooker which caused a fire.
Everyone panics and runs in different directions. Some towards the stairs in the hallway, others towards the entry door, and some towards the working elevator, including both of your colleagues from this morning. They shout your name to join them.
The fire starts spreading faster and you need to decide which way you’ll go. The main challenge is to exit the right way. If you remember the procedure, you’ll exit through the hallway stairs. If you follow your colleagues in a moment of panic, you won’t have a happy ending.
At the end of this training, you should be able to memorize your company’s evacuation procedure in case of fire while feeling panicked, stressed or scared.
You are a conductor on a train. Your daily shift just started and you are on one of the trains. You walk from wagon to wagon and ask passengers for a boarding pass for the ride.
A young boy, probably in his early twenties, looks troubled as he answers he doesn’t carry one at the moment, but has one forgotten at home. Knowing the procedure, you ask him to purchase one now or leave the train on the next station.
He confronts you by saying he doesn’t have any money and is currently going to his college. He cannot miss his final exam or he will be suspended. Other passengers get involved. Some tell you to let the boy go, but others seek justice and equality.
The challenge is to properly handle the passenger breaking the rules while everyone else around you gets involved. If you make him get off the train, he may really be suspended. If you don’t, you’re breaking the transportation rules and you may face an angry manager.
At the end of this training, you should feel prepared to handle difficult passengers on a train.