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You’re working as a Quality Control (QC) inspector in manufacturing, and today’s task is to inspect several sites where products are being produced. You’re on a tight schedule with multiple stops ahead.
As you enter the first site, a few employees greet you warmly, and one even starts a friendly chat. Afterward, you begin observing the workflow and actions employees take to produce the product. Can you spot anything unusual or out of compliance?
Suddenly, your phone alarm goes off—it’s a reminder that time’s running out, and if you don’t wrap up soon, you’ll be late for the next site. Perhaps that initial chat wasn’t the best idea…
With limited time and unfinished checks, you’re faced with a decision: stay longer to complete the inspection and risk management’s frustration for being late, or leave now, trusting that this site has passed all prior QCs without issue.
What would you do?
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You’re a high school teacher preparing to go to your next class in the teacher’s lounge. A colleague approaches to chat about their day and asks how yours is going.
As you head to class, you hear loud noises and multiple voices shouting around the corner. Do you investigate, or do you go straight into your classroom, where students are waiting?
If you go around the corner, you find two students aggressively fighting. One throws a punch, causing the other to fall, who then kicks back. A group of students stands by, some shouting encouragement, others laughing, and a few filming the scene with their phones.
How would you respond: calmly or with urgency? Do you step in to de-escalate, call for assistance, or choose to walk away? Each decision leads to different consequences—some positive, others more challenging.
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You are a customer service representative at a bank, and it’s a typical workday at your desk. You handle a few routine calls from customers, following standard procedures.
Suddenly, you receive a call from a highly distressed customer, crying loudly and struggling to communicate clearly. After you ask her to calm down and explain the issue, she tearfully shares that she is on her honeymoon in the Bahamas, and her husband has just been bitten by a shark. He was rushed to the hospital, and to proceed with surgery, she needs to guarantee payment. However, all her belongings are back at the hotel, far from the hospital, and she is unable to use her bank card.
The customer requests a large sum of money to be transferred to an account. When you ask for identification, she only provides her full name and urges you to hurry.
Without any proper identification, what would you do? Would you proceed with verifying her identity, or would you transfer the money immediately?
If you fail to place her on hold and report this to the IT security team, you won’t discover that the transfer account doesn’t belong to a hospital in the Bahamas—this is a phishing call.
You are a high school teacher currently in your office, preparing for your next class. As you’re working, a colleague stops by to greet you and mentions that it’s been a challenging day due to a few difficult students.
When you enter your classroom, you overhear one student verbally bullying another, using derogatory language to humiliate them. If you choose not to intervene at that moment, you later witness the bullying escalate, with the victim being repeatedly harassed and even pelted with paper balls.
How would you address this situation? Would you intervene immediately during the class, or would you wait until afterward to take action? What steps would you take to resolve the issue, and would these steps involve the principal or the students' parents? How would you balance addressing the bullying with the potential risk of retaliation against the bullied student?
You are an intern at a hospital, and today is your first day in the lab. Your supervisor welcomes you and outlines the day's activities, emphasizing the importance of using the correct personal protective equipment (PPE) and maintaining a clean environment in the laboratory.
The supervisor begins by showing you the necessary equipment for your daily tasks, such as gloves, aprons, and face shields or masks. They explain the significance of each item, how to handle them properly for hygiene, and the correct methods for storage.
Finally, the supervisor walks you through the laboratory equipment, demonstrating how it should be sterilized and disinfected between uses each day to prevent contamination.
You are a flight attendant for an airline and at the moment you’re onboard doing some last preparations for take off. All the passengers are already in their seats.
After taking off, you and your colleagues start preparing to bring the first meal to all passengers. While preparing, your colleague mentions that he smells something weird, something like smoke. He leaves to check whether everything is okay and comes back with a look of alarm on his face, saying there’s smoke coming out of the back of the plane.
What do you do in this situation? Do you inform the pilot? Do you protect yourself first or let all passengers know about the situation and help them be safe first? Is there any safety equipment you should be using? Do you start preparing for landing or fight the fire? Every decision can lead to a different outcome, whether done right or wrong.
You work at the front desk in a hotel that’s part of an elite hotel chain where you’re starting your daily shift. Your colleague from the previous shift is giving you all the details from their shift that may be useful for you later.
During your shift, you have a couple of clients check-ins. You’re handling the regular procedure of checking their reservation, passports, as well as directing them to their rooms.
Suddenly, you hear a guest enter the lobby being very loud and disturbing other guests - you notice it’s a well known TV personality. He approaches the desk and demands to be immediately settled due to jet leg. After checking his reservation, you forward him to the 5th floor for their room.
However, a few minutes later, the VIP client storms back to you, looking angry and dissatisfied. He shouts that he’s been given the wrong room and should rightfully have the penthouse because he is a VIP client. At this point, everyone in the lobby is looking at the both of you and the tantrum that this person is throwing.
The reservation made was for a regular room, and the VIP clients refuses to pay for a penthouse because he believes that getting it for free is good publicity for this hotel. Whether you will break the hotel rules and give him the penthouse for free, refuse the VIP client making him leave the hotel, or find a different solution, is up to you.
You work at a bank branch and at the moment, you’re behind your desk handling a few documents that you didn’t manage to finish yesterday. Next to you are two colleagues serving customers. The waiting line today is very long and there’s a lot of work to do.
A man enters the branch and looks flustered. After a few minutes, he asks loudly how much longer it will take to get a quick service. He also asks for an additional employee to join the colleagues to help move the line faster. Not too long after, he starts walking towards the desk and skips the whole line, shouting that he is in a rush and needs to take out money from his savings account, due to having a child in the hospital.
Other customers join the situation angrily by arguing they’re all in a rush and won’t allow him to skip the line, whereas others defend him. He looks even more angry and impatient, and things may escalate very quickly. It is up to you and your colleagues to calm down the situation. Will you tell the man to go back in line, send him away or make an exception?
If you try to send him away, he gets aggressive and punches your colleague. If you tell him to go back in line, he continues to shout and plead for help as fast as possible. If you make an exception, you will go to the desk next to you and help him with his query, leaving your work behind and risking missing a deadline.
You are an HR manager and at the moment you’re in your office. Your calendar reminder says you have a meeting in 10 minutes with the CTO and Project manager from the IT team.
Once in the meeting room, they start by mentioning the reason for meeting: finding and hiring a new Product Owner. The CTO shares that the biggest priority when finding a Product Owner is to have experience in the IT field, as well as their educational background. Whereas the Project manager has different views and although she agrees about the educational background, she believes a junior would be suitable for the position as well.
If you ask the right questions to the CTO and Project manager, you will be able to assess the needs of the company at the moment, the expected job to be finished by the new hire and the budget available, before making a decision. If you make the wrong decision, the you’ll soon be back on the lookout for a new candidate.
You are a flight attendant and at the moment, you’re preparing the flight cabins for the next flight with your colleagues. After checking whether all is in order, the doors are opened and passengers start boarding. Once you make sure all passengers are seated and have the seatbelts fastened, the plane takes off.
Later, while serving snacks and drinks, one of the passengers complains that they smell smoke in the cabin. You reassure them that everything is well and that you’ll make sure to double check the status of the plane. When going back to grab more utensils, you notice a small smoke coming out of the toilet cabin. It is strictly forbidden to smoke during the flight and the passenger will need to deal with consequences.
It is up to you how you will handle the situation and the smoking passengers anger, as well as explaining to a supervisor why this violation wasn’t noticed earlier rather than later when already complained about by other passengers.
You are an employee (nurse or doctor) at a hospital and it’s a regular, busy working day. You work in cardiology on the fifth floor and at the moment, you’re taking care of a few patients. A colleague walks in and lets you know that you’re needed on the second floor as soon as possible, to help out with the condition of a certain patient that just arrived.
Once done with the current patient, you head towards the second floor. While helping out with the patient on the second floor, a code blue is announced and all cardiology employees are summoned to a patient with a cardiac arrest on the fifth floor, the patient you just took care of a few minutes ago.
If you remember your code blue training, you also know that you need to be at the patient’s side in less than a minute to help save her life. How will you get to the fifth floor and will you make it on time? If you arrive quickly, what do you do first according to your role?
The patient’s life is at stake depending on whether you get there on time and if you do, whether you block and don’t know how to help, or you know what to do and fight for their life.
It is your first day as a deckhand on a ship and you’re welcomed by a senior colleague who leads you through your daily duties and maintenance process.
From cleaning the deck, to loading cargo onto the ship, assisting with docking procedures and maintaining equipment by conducting inspections, there are daily obligations that you need to make sure are done by procedure in order everything to run smoothly.
After the walk through, you will be given your first task to assist your colleagues with the docking procedure and getting ready for unloading. What should be done first, where should you be at given moments, what is your role? It is up to you whether you’ve paid attention before and know how to handle the situation.
You are an environmental manager at an electricity plant and at the moment you’re in a meeting with the rest of the managers and the board of directors. The CEO informs all of you that the regulations inspection will visit your plant in a week, so all of you need to make sure everything is in the best condition otherwise the plant can be easily shut down forever or for a period of time, which will cost money and people’s jobs.
Being responsible for minimizing the impact of your company on the environment, you will need to check and regulate electricity and water usage, availability of renewable energy, general waste consumption and pollution or carbon emissions according to environment laws.
Do you know the environment regulations? And can you find a solution for certain issues before the regulations inspection arrives? If you manage to resolve some challenges with wrong information in the operations system about carbon release, the regulations inspection will pass without a remark. If you fail to do so, the inspection will check the numbers and release a statement to close the plant for a certain period due to polluting nearby waters.
It is your first day as a delivery carrier at a big mail facility and a senior carrier welcomes you in the building. He explains the work culture, the average number of packages and deliveries per day, and other important information you’ll need to know as an employee.
Today, he takes you along and show you how a delivery day goes by, pointing out the main responsibilities you should pay attention to. The next day, you’re on your own and have plenty of packages to deliver. It is up to you to pay attention to road regulations for safety and parking, while using navigation tools to arrive at the right destination. Will you break some of those regulations to meet delivery deadlines? Do you know how to handle the situation if a package has the wrong address? Are all the packages in one piece or some are broken due to bad loading and driving?
After this training, you should be prepared for the everyday challenges a carrier may face.
You are the new facility manager of a building and at the moment you’re in a small office with the soon-to-be former facility manager, whose place you’ll take. Aside from responsibilities such as overseeing the building, placing security procedures and following building maintenance policy, he points out that having the building prepared for a power outage is one of the most important tasks. This is the main goal of today’s training.
He walks you through the main steps of being prepared, while explaining the importance of each step. Firstly, he shares that you need to inspect the backup and auxiliary power supply sources. Secondly, you need to ensure that the building’s equipment is protected against surges, which can occur during power outages. Thirdly, ensure that all emergency lighting is operational, such as exit signs and escape lighting in stairwells, that will enable occupants to leave the building safely during an outage. And finally, review standard operating procedures to make sure they include power outage instructions and have a shelter.
Since power outages can happen due to different circumstances, like electrical overload, natural disaster or human causes, it is up to you to remember the procedures and apply them accordingly to the next power outage. Is it a business or residence building? Is the backup capacity sufficient for your building’s operations today? Has it been properly maintained and tested? Would switches or motherboards be fried with the current protection? Are there fire extinguishers? Do people know who to contact in case of power emergency? The consequences depend on your choices.